Frequently Asked Questions
For assistance in finding the right size, please consult our detailed size guide for respective products. If you still have questions, reach out to our customer service team on Whatsapp or email.
We currently don’t offer custom orders, but we’d love to hear your suggestions at info@srjanaindia.com
You can reach out to our customer service team on Whatsapp or email us at info@srjanaindia.com, we will surely update if we plan to restock the particular item or are planning to launch similar products.
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of lighting during photography.
At Srjana we prioritise high quality, breathable fabrics and most of our collections are crafted from 100% cotton, chanderi, linen, cotton flex, and cotton slub to ensure comfort and durability.
Each product page includes fabric details, fit, care instructions, and other specifications. Still have questions? Reach out to our customer service team on Whatsapp or email.
The washing instructions vary based on the textile and craftsmanship of each piece. Our pure cotton products are machine washable, while printed cottons can also be gently washed at home. However, delicate fabrics like chanderi and linen are best dry-cleaned to maintain their texture and finish. For pieces with intricate embroidery, we recommend dry cleaning to preserve the details. If you need specific care instructions for a product, we’d be happy to guide you.
Unfortunately, we currently do not accept returns. However, we would be happy to exchange your order within 10 days of receipt. Please ensure that the product is in its original and unused condition with all packaging intact.
- Reach out to us on sales@srjanaindia.com within 10 days of receipt of the order.
- In order for your exchange request to be accepted, your email should include the reason for the exchange, details of the product you want to exchange, details of the order (order no.), along with the size or colour you want. In case of damaged/incorrect product, kindly include a photograph of the product as well.
- Once we receive your email, we will take 24-48 hours to get back to you.
- Once approved, Srjana’s return & exchange team will arrange for the collection of the product.
- Upon receiving the item, we will check for any signs of damage and usage of the product.
- Upon approval of the exchange request, the Srjana’s return and exchange team will process the exchange and dispatch the order within 2-3 Days.
The exchange process typically takes 6-8 days. This includes the time required for pickup, quality inspection, and shipping of the exchanged item. We strive to complete the process as quickly as possible and appreciate your patience.
Yes, you may exchange your product for a different style. However, please note that the new style must be of the same price or higher. If the chosen product is of a higher value, our team will provide you with a secure payment link to complete the difference. Once the payment is confirmed, we will proceed with the exchange.
We are sorry to hear that, please reach out to our customer service team on whatsapp or email and we will resolve this issue at the earliest.
We do not accept returns for gifts. However, if the gift you received is damaged or defective, you may request an exchange. Please ensure that the product is in its original and unused condition with all packaging intact.
No, we don’t ship internationally at the moment.
Yes, you can pay cash on delivery with an additional charge of ₹50.
Yes! We offer free express shipping on orders above ₹9,999. However, express shipping on orders below ₹9,999 is chargeable at ₹150.
It depends on the delivery method you choose during the checkout. If you choose standard delivery, your order will take 5-7 business days to deliver, while with express shipping, it takes 2-4 business days.
We offer free standard shipping on all prepaid orders. However, express shipping is chargeable at ₹150 on orders below ₹9,999
We are sorry to hear that you have not received your order yet. If you haven’t received your order, try the following steps:Step 1: Track your order on the order tracking link to know live status.Step 2: Try reaching out to the courier service in case of unexpected delay or any other issues.Step 3: Reach out to our Customer Service Team on Whatsapp or email.
If you need an urgent delivery, reach out to us, and we’ll do our best to help!
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided via the courier's website.
In case you have trouble tracking your order, please feel free to reach out to our Customer Service Team on Whatsapp or email.
Orders are handled fast. Chances are the order is already in the hands of our warehouse and is being prepared for shipping. If you need to cancel your order, please reach out to us at sales@srjanaindia.com, and we will try to handle your request.
You can choose to pay via credit card, debit card, wallet, UPI, or net banking. You can also place an order for Cash on Delivery which costs an additional ₹50
We can modify your order only if it hasn’t been shipped yet. Since we aim to pack and fulfil orders within 24 - 45 hours, please reach out to us as soon as possible!You can reach out customer service team on call or whatsapp.
Absolutely! We use secure payment gateways to protect your information.